General Policies
FREE PREVIEW CLASS: Taking a Free Kindermusik Preview Class is a great way to get to know what Little Treblemakers are all about. You may schedule a Free Preview Class by calling or texting 818.953.4954 or emailing liltreblemakers@aol.com Please make sure to include your name and your child's age
WHAT TO EXPECT WHEN YOU'RE PREVIEWING CLASS:A
preview class is a new experience for both you and your child. It takes
some children a few classes before they feel comfortable in class.
Remember they're meeting a lot of new people and experiencing a lot of
new things. They may want to sit with you and simply observe the
activities. Some babies may want to nurse, or even nap during their
first several classes. It may seem to you like your child is "missing"
everything. Don't worry! There is no need to push your child to
participate. Simply be an active model for your child. Quite often what
your child is absorbing is best evidenced in the comfort of your home
environment. I've seen many children start off shy and reserved but soon
they're ready to lead the band! REGISTRATION:
Please
plan on registering two weeks before class start date. Please make sure to take advantage of your Free Preview Class before you register, as there are no refunds once class has begun. You may join class at any
time, but class sizes are limited and may fill quickly. At Home
Materials are a vital part of the Kindermusik experience, registering
early ensures that you receive your materials in a timely fashion. If you join after the session has begun, you may make up any
missed class or new students may choose to have tuition prorated. Please note, like other activities your child is enrolled in we reserve your space for the entire session. With your enrollment, you are committing to pay for the entire session according to the payment plan you choose. Special circumstances such as a move out of the area or extended illness will be dealt with on an individual basis.
ENROLLMENT CONFIRMATION:
Payment
must be received before enrollment can be confirmed. If we can not
accomodate your class preference, a full refund will be offered. PAYMENT: You may make payments online with a credit card. In class with Credit Card, Cash or Check made payable to Little Treblemakers. Or you may mail a check made payable to Little Treblemakers to 236B N. Hollywood Way Burbank, CA 91505. PAYMENT PLAN: We offer a variety of flexible payment plans. Please contact us to set a payment plan that meets your budget.
MAKE-UP CLASSES: We're more than delighted to have you make-up any missed classes at any location. To schedule your make-up class before or after your missed class, Please call/text 818.953.4954 or email liltreblemakers@aol.com
Make-up
classes may not be carried over to from session to session and are
non-transferable. We regret that we cannot offer tuition credit or
refunds for any "unused" classes. Any
classes missed due to Instructor cancellation will be made-up or
credited towards your next session with Little Treblemakers.
MINIMUM ENROLLMENT:
Any
classes that do not meet the minimum enrollment of 6 students are
subject to cancellation. A prorated refund or credit will be offered for
any class cancelled due to low enrollment. SIBLINGS: Little Treblemakers
believe that Kindermusik is a Family activity. If a child is enrolled
in their own class, they may attend their Sibling's class at no
additional cost as long as you contact us first and they are not
disruptive in a younger sibling's class. If there are no class offerings
for older siblings, the older child may attend at the instructors
discretion. Infants may attend with an older sibling at no cost until
they are mobile.
COURTESY INFORMATION aka GETTING THE MOST FROM YOUR CLASS TIME: When
you, the parent or caregiver, are an active, focused and enthusiastic
participant in the class activities, your child will model your actions
and focus more fully too.
TALKING DURING CLASS: Part
of the Kindermusik experience is building a sense of community. Little Treblemakers' classes
are structured to allow time for visiting before and after class.
Please plan to arrive a few minutes early to get settled in and take
full advantage of this time. I encourage you to get to know your
classmates, arrange for playdates, become Facebook friends, exchange
phone numbers, etc. but PLEASE, PLEASE refrain from visiting during
class (that means between our Hello and Goodbye songs).
CELLPHONES: Please silence and put away your cellphone for the duration of class. Better still, leave it in the car.
SNACKS and TOYS: Nursing, bottles and water are fine. Please finish all other snacks prior to class.
Toys away, Toys away, Time to put the Toys Away :) SIBLINGS: Little Treblemakers believes that Kindermusik is a Family activity. If a child is enrolled in their own class, they may attend their Sibling's class at no additional cost as long as you contact us first and they are not disruptive in a younger sibling's class. If there are no class offerings for older siblings, the older child may attend at the instructors discretion. Infants may attend with an older sibling at no cost until they are mobile.
Refund Policy
Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.
Little Treblemakers Refund Policy Please take advantage of a Free Preview Class and choose your class carefully. Tuition fees are refundable up to 7 days prior to class start date, minus the cost of materials and a $15 processing fee. Please email your request for a refund to liltreblemakers@aol.com. We regret that there will be no refunds after the session has begun. If there are severe extenuating circumstance requiring withdrawal from class, credit vouchers toward a future session with Little Treblemakers may be issued. All refund requests will be considered on an individual basis.
Privacy Policy
We promise to respect your privacy. We do not sell, rent, loan or transfer
any personal information regarding our customers or their children to any third
parties. Any information you provide about yourself or your children is held
with the utmost care and security and will not be used in ways to which you
have not consented.
Information gathered on our web site is collected and
used by us and SimplySignup. We will not collect any personal
information about adults or children except when specifically and knowingly
provided by them. If we collect any personally identifiable information about
children, we will first obtain their parents' consent. Examples of personally
identifiable information include full name and birth date.
Use of Information
Information collected by us is used internally by our authorized individuals
for three main purposes. First, we may collect information for improving our
site by seeing which areas, features, and products are most popular. Second, we
may collect information in order to personalize the site for our customers. Third,
we may collect personal information from visitors who request additional
information about our studio, a Free Preview Class Coupon, or
who choose to register for classes online.
We hope that you will want to provide information about yourself, because it
will make your experience here more valuable to you. If you are comfortable
sharing some basic information, you will receive enhanced services that are
impossible to offer to anonymous users. Examples of such services may include
email notices of special and discounted items, e-newsletters, and special
mailings related only to this studio. In addition, you may choose to receive
occasional emails from Little Treblemakers and SimplySignup, including free developmental
activities and special offers.
On occasion, we may also share non-personal, summary information regarding
our customers with unrelated third parties (for example, we may publicly
disclose the aggregate number of registered users of our web site). However, we
will not share any personal information about any particular customer.
Security
Registering for class online is a completely safe experience!
We use SSL (Secure Sockets Layer)--the highest standard in online encryption
technology--to ensure that your personal and credit card information remains
secure. SSL encryption allows you to register with confidence, knowing that
only you and Little Treblemakers have the ability to access your information.
Keeping customer information private and secure is a top priority.
Whenever you access a secure page on our site, the information you send is
immediately encrypted for your protection. There are two simple ways to see if
you are on a secure page:
- Look at the URL (website
address) in your browser. If you are connected to a secure server, the URL
will always begin with "https" rather than "http."
- Most browsers display an icon
that indicates whether or not you have a secure connection. Look for the
unbroken key or closed lock icons in the bottom left or right corner of
your browsers.
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